Privacy and Data Collection Policy

Last updated: July 1, 2026

Govology respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what choices you have.

Govology is operated by Waypoint America LLC dba Govology. Our website is https://govology.com.

You can contact us about this Privacy Policy at:

Waypoint America LLC dba Govology
35595 US Hwy 19 N #169
Palm Harbor, FL 34684
Email: support@govology.com

Who We Are

Govology provides government contracting education, including live webinars, on-demand courses, cohorts, memberships, coaching, and related training resources.

Our website uses WordPress, WooCommerce, LearnDash, BuddyBoss, and other third-party tools to operate the site, process purchases, deliver training, manage accounts, host community features, send communications, and support our customers.

Information We Collect

We collect information from you when you visit our website, create an account, make a purchase, register for a webinar or cohort, enroll in training, submit a form, leave a comment, participate in a course or community feature, respond to a survey, or contact us for support.

The information we collect may include:

Name
Email address
Phone number
Billing address
Username and password
Account profile information
Company name and business information
Small business status or socioeconomic business information, if you provide it
Purchase history and order details
Course enrollment and course progress
Quiz scores, assignments, homework, essays, comments, or other course-related submissions
Webinar, cohort, or event registration and attendance information
Survey responses, testimonials, reviews, or feedback
Support requests and communications with us
IP address, browser type, device information, referrer, and other technical information
Cookie and usage data
Payment-related information processed by third-party payment providers

We do not collect sensitive personal information such as medical information, financial account login credentials, or government identification numbers through our website.

How We Use Your Information

We use your information to operate Govology and provide our services. This includes using your information to:

Create and manage your account
Process purchases, subscriptions, renewals, refunds, and cancellations
Provide access to webinars, courses, cohorts, memberships, and training resources
Track course progress, assignments, quizzes, certificates, and completion history
Send order confirmations, account notices, access instructions, and service-related messages
Respond to your questions, support requests, refund requests, and complaints
Manage sponsored training programs and partner-funded registrations
Improve our website, training programs, customer service, and communications
Send marketing emails if you have opted in or where permitted by law
Prevent spam, fraud, abuse, and unauthorized access
Maintain business, accounting, tax, and legal records
Comply with legal obligations and enforce our policies

Account Information and User Profiles

If you create an account on Govology, we store the information you provide in your user profile. This may include your name, email address, username, password, billing details, and other information you choose to provide.

You can view, edit, or delete certain account information by logging into your account. Usernames may not be changeable.

Website administrators may access and update account information when needed to provide support, manage accounts, maintain the website, or operate our services.

Business and Partner Reporting Information

Some Govology training programs are sponsored, discounted, funded, or supported by partner organizations such as APEX Accelerators, Small Business Development Centers, Veteran Business Outreach Centers, government agencies, or other business assistance organizations.

If you register for a sponsored or partner-supported program, use a partner discount code, or participate through one of our collaborative partners, we may share relevant information with that partner. This may include:

Name
Email address
Company name
Registration information
Course enrollment or completion information
Webinar or cohort attendance information
Business location
Small business status or socioeconomic business information, if provided

Partners may use this information to measure program participation, support their clients, report outcomes to funding agencies, and evaluate the impact of their programs

We may also use business information in aggregated reports for government agencies, funding partners, sponsors, or collaborative partners. Aggregated reports are intended to show overall participation or impact and are not designed to identify individual users unless specifically required for program administration, reporting, or compliance.

Purchases, Checkout, and Orders

Govology uses WooCommerce to sell webinars, courses, cohorts, memberships, subscriptions, and other products or services.

When you make a purchase, we collect information needed to process and support your order. This may include your name, billing address, email address, phone number, order details, and payment-related information.

WooCommerce may also track information such as:

Products you viewed
Items in your cart
Location, IP address, and browser type
Billing and checkout information
Order and transaction details

We use this information to process your order, provide access to purchased training, calculate taxes, prevent fraud, respond to support requests, process refunds, and maintain business records.

If you create an account, we may store your name, address, email address, and phone number to make future checkout easier.

Subscription Payments

If you purchase a recurring subscription or membership, we may store information needed to manage the subscription. This may include your name, billing address, email address, phone number, subscription details, renewal history, cancellation history, and payment-related information.

Depending on the payment processor used, subscription-related information may be shared with that processor to support recurring payments, renewals, failed payment notices, cancellations, refunds, and fraud prevention.

Payment Processors

Govology uses third-party payment processors to securely process payments. We do not store full credit card numbers on our website.

When you make a payment, some information is shared with the payment processor. This may include:

Name
Email address
Billing address
Phone number
City, state, and ZIP code
Purchase total
Order details
Unique payment identifier
Payment provider identifier

Payment processors use this information to process payments, prevent fraud, manage refunds and disputes, and comply with their own legal and security obligations.

Govology currently uses or may use the following payment processors:

PayPal
Stripe

You should review the privacy policies of these payment processors to understand how they handle your information.

If Stripe is used during checkout, Stripe may set cookies such as _stripe_mid and _stripe_sid to support payment processing and fraud prevention.

Courses, Cohorts, and Learning Data

Govology uses LearnDash as its learning management system.

When you enroll in or access training, we may collect and store information related to your learning activity, including:

Course enrollments
Course progress
Completion status
Quiz scores
Assignments, homework, essays, or other submissions
Comments on lessons, topics, assignments, or course pages
Certificates or completion records
Cohort participation
Username and email address

We use this information to provide training access, track completion, support learners, manage cohorts, issue certificates where applicable, and improve our educational programs.

Authorized administrators, instructors, group leaders, facilitators, and support team members may access this information when needed to deliver training, provide support, manage cohorts, or maintain records.

Community Features and BuddyBoss

Govology uses BuddyBoss for website theme and community-related features.

If community, profile, group, discussion, messaging, or social networking features are enabled, information you choose to post or share may be visible to other users depending on the feature and your account settings.

This may include profile information, discussion posts, comments, messages, group activity, or other content you choose to share.

Please be thoughtful about what you post or share in community areas. Govology is not responsible for how other users may copy, save, or use information you choose to make visible to them.

BuddyBoss may also collect limited telemetry data to track feature and configuration usage. This telemetry data is processed in a way that does not identify individual visitors. BuddyBoss does not receive personally identifiable information or user-generated content through this telemetry collection.

Comments and Reviews

When visitors leave comments on the site, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you are using it. After your comment is approved, your profile picture may be visible to the public in the context of your comment.

If you leave a review, testimonial, survey response, or feedback, we may use it to improve or market our services. We may display reviews or testimonials on our website, emails, social media, or promotional materials. When possible, we try to use limited identifying information, such as first name, business name, or general location, unless you have provided more specific permission.

Spam Detection and Akismet

Govology may use Akismet or similar anti-spam tools to help detect and prevent spam.

Akismet may collect information about visitors who comment on sites using its anti-spam service. This may include the commenter’s IP address, user agent, referrer, site URL, name, username, email address, and the comment itself.

Visitor comments and certain form submissions may be checked through automated spam detection services.

Contact Forms and Support Requests

When you submit a contact form, support request, registration inquiry, refund request, or other message, we may collect your name, email address, message content, and any other information you choose to provide.

We use this information to respond to your request, provide customer support, manage registrations or purchases, process refunds, troubleshoot problems, and maintain business records.

We do not use contact form submissions for marketing unless you have opted in or otherwise given permission.

Surveys, Promotions, and Giveaways

From time to time, Govology may offer surveys, promotions, giveaways, contests, or similar activities.

If you choose to participate, we may collect information such as your name, email address, phone number, business information, survey responses, or other information needed to administer the activity.

If a promotion is sponsored by an instructor, partner, or third party, that sponsor may also collect or receive information. You should review the rules and privacy terms for that promotion before participating.

If you win a prize, we may need to use or display certain information to administer the promotion, announce the winner, or comply with legal requirements.

Cookies and Similar Technologies

Govology uses cookies and similar technologies to make the website work, improve your experience, support account login, keep items in your cart, process purchases, deliver course access, analyze website traffic, and protect the site.

Cookies are small files stored on your device. Some cookies are necessary for the website to function. Others help us understand how people use the site or improve our marketing.

Examples of cookies we may use include:

Login cookies
Security cookies
Shopping cart cookies
Checkout cookies
Course access cookies
Comment form cookies
Analytics cookies
Payment processing cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies so you do not have to enter them again later. These cookies may last for one year.

If you visit our login page, the site may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, the site sets cookies to save your login information and screen display choices. Login cookies generally last for two days. If you select “Remember Me,” your login may persist for two weeks. When you log out, login cookies are removed.

WooCommerce may use cookies to keep track of cart contents while you browse.

You can control or disable cookies through your browser settings. Some features, including login, checkout, cart functionality, and course access, may not work properly if cookies are disabled.

Analytics and Site Telemetry

Govology may use analytics tools to understand how visitors use our website and to improve our content, services, marketing, and user experience.

Analytics tools may collect information such as IP address, browser type, device type, pages visited, referral source, approximate location, and interactions with the website.

Govology may use tools such as Google Analytics or similar services. Analytics information is generally used in aggregated or statistical form.

BuddyBoss may also collect limited telemetry data about feature and configuration usage, as described above.

Embedded Content from Other Websites

Pages on govology.com may include embedded content from other websites, such as videos, images, forms, documents, articles, webinar tools, calendars, or social media content.

Embedded content behaves as if you visited the other website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content.

We do not control the privacy practices of third-party websites or platforms. You should review their privacy policies if you have questions about how they use your information.

Zapier and Automation Tools

Govology may use Zapier or similar automation tools to connect WooCommerce, forms, registration tools, email systems, spreadsheets, CRMs, webinar platforms, or other business tools.

If an automation is configured, information you provide through checkout, registration, or other website activity may be sent to Zapier and then passed to another service used by Govology.

This information may include name, email address, order details, product purchased, registration information, or other information needed to complete the workflow.

We use automation tools to help manage registrations, fulfill orders, update records, provide customer support, send communications, and operate our business more efficiently.

Email Communications and Marketing

We may send you transactional and service-related emails, including:

Order confirmations
Account notices
Course access instructions
Webinar or cohort registration details
Subscription renewal or cancellation notices
Password reset emails
Refund or support communications
Important updates about our services or policies

If you opt in to marketing emails, or where otherwise permitted by law, we may send you information about upcoming webinars, courses, cohorts, resources, promotions, or Govology updates.

You can unsubscribe from marketing emails by using the unsubscribe link in the email. Even if you unsubscribe from marketing emails, we may still send you transactional or service-related messages.

We follow applicable commercial email rules, including the CAN-SPAM Act. This means we do not knowingly use false or misleading subject lines or sender information, and we honor unsubscribe requests.

Who on Our Team Has Access

Authorized Govology team members may access your information when needed to operate the website, process orders, provide training, support customers, manage courses and cohorts, issue refunds, maintain records, or protect the site.

This may include administrators, shop managers, instructors, facilitators, group leaders, support staff, contractors, or other authorized personnel.

The information they may access can include:

Name and email address
Account information
Order details
Billing information
Course enrollment and progress
Quiz scores or assignments
Webinar or cohort registration information
Support requests
Comments, reviews, or form submissions

Team members are expected to access personal information only when needed for legitimate business purposes.

We share personal information only when needed to operate our services, fulfill purchases, support users, comply with the law, or protect our business.

We may share information with:

Payment processors
Website hosting providers
Learning management tools
Webinar and virtual meeting platforms
Email marketing and communication platforms
Analytics providers
Spam detection and security services
Customer support tools
Accounting, tax, and business operations providers
Cloud storage and file management providers
Automation tools such as Zapier
Collaborative partners who sponsor or support training
Government agencies or funding partners, when reporting is required or appropriate for sponsored programs
Successor organizations in the event of a merger, acquisition, sale, or transfer of business assets

We may also disclose information if required to comply with the law, enforce our policies, respond to legal requests, prevent fraud or abuse, or protect the rights, property, or safety of Govology, our users, or others.

We do not sell your personal information.

How Long We Keep Your Information

We keep personal information for as long as needed to provide our services, operate our business, comply with legal obligations, resolve disputes, prevent fraud, and maintain records.

Examples include:

Account information is generally kept while your account is active.
Course enrollment, progress, completion, and certificate records may be kept as long as your account exists or as needed to provide training history.
Order and transaction records may be kept for tax, accounting, legal, and business recordkeeping purposes.
Comments and related metadata may be kept indefinitely so follow-up comments can be recognized and approved automatically.
Support requests may be kept as needed for customer service and business records.
Aggregated or anonymized information may be kept for reporting, analytics, or business purposes.

We may retain certain information even after an account deletion request if we are required or permitted to keep it for legal, accounting, tax, security, fraud prevention, dispute resolution, or legitimate business purposes.

Your Choices and Rights

You have choices about the information you provide to us.

You may:

Choose not to provide certain information, although some services may not work without it
Update certain account information by logging into your account
Unsubscribe from marketing emails
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information

To make a privacy-related request, email us at support@govology.com and include “Privacy Policy” or “Privacy Request” in the subject line.

Please note that we may need to verify your identity before completing certain requests. We may also retain information we are required or permitted to keep for legal, accounting, tax, security, fraud prevention, or business recordkeeping purposes.

Deleting Your Account

If you want to delete your Govology account, please email support@govology.com.

When your account is deleted, some information may not be fully removed. For example:

Information already included in business, tax, legal, or transaction records may be retained.
Course completion or certificate records may be retained where needed for training records.
Public comments, discussion posts, reviews, or shared content may remain visible.
Information copied, saved, or shared by other users may not be removable by Govology.
Backup copies may remain for a limited period.
Information stored by third-party platforms may be subject to that platform’s own privacy policy.

We will make reasonable efforts to respond to account deletion requests, but account deletion does not guarantee complete removal of every record connected to your prior activity.

Where Your Data Is Processed

Govology is based in the United States. Your information may be stored or processed in the United States or in other countries where our service providers operate.

If you access Govology from outside the United States, you understand that your information may be transferred to and processed in countries that may have different privacy laws than your country of residence.

When we use third-party service providers, we rely on their privacy practices, security measures, and contractual commitments to help protect your information.

How We Protect Your Information

We use reasonable technical, administrative, and organizational safeguards to protect personal information.

These safeguards may include:

HTTPS/SSL encryption
Secure payment processing through third-party payment processors
Access controls for administrative accounts
Password-protected user accounts
Website security monitoring
Anti-spam and fraud prevention tools
Regular website, plugin, and software updates
Malware or vulnerability scanning
Limited access to personal information based on business need
Internal review of data practices and third-party tools

No website, online service, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential. If you believe your account has been compromised, please contact us right away.

Data Breach Procedures

If we become aware of a data breach involving personal information, we will investigate, take steps to contain the issue, assess the potential impact, and notify affected individuals or authorities when required by law.

Automated Decision-Making

Govology does not use personal information to make automated decisions that produce legal or similarly significant effects.

We may use basic reporting, analytics, or segmentation to understand customer interests, course participation, website usage, email engagement, or purchase history. This helps us improve our services and communications.

Children’s Privacy

Govology’s services are intended for adults, businesses, entrepreneurs, government contractors, and professional learners.

We do not knowingly collect personal information from children under 13, and we do not market to children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.

Third-Party Platforms

Govology may use third-party platforms to host webinars, deliver courses, process payments, provide virtual meetings, manage email communications, collect feedback, provide support, or operate business workflows.

When you use third-party platforms, your information may also be subject to that platform’s privacy policy and terms of service. We do not control the privacy practices of third-party platforms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, plugins, vendors, legal requirements, or business practices.

When we update this policy, we will change the “Last updated” date at the top of the page. If we make material changes, we may provide notice by email, website notice, or another appropriate method.

Your continued use of Govology after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Waypoint America LLC dba Govology
35595 US Hwy 19 N #169
Palm Harbor, FL 34684
Email: support@govology.com

Please include “Privacy Policy” or “Privacy Request” in the subject line so we can direct your message appropriately.